PT Indonesia Epson Industry – Regional Engineer

Indonesia Epson Industry  membutuhkan Regional Engineer. PT Indonesia Epson Industry adalah perusahaan manufatur printer terkemuka yang belokasi di EJIP Industrial Park, Cikarang Selatan Bekasi. Epson memproduksi berbagai jenis printer untuk penjualan di Indonesia dan export. Berikut ini adalah informasi lengkap persyaratan lowongan kerja:

Technical Training
– Understand the new product, through attending trainings and learning from various internal sources.
– Prepare the training material and information.
– Organise and conduct training programs to engineers in the region. Evaluate the engineer’s capabilities through regular tests
– Prepare training calendar.

Product QA
– Window point for all the technical escalation from the region.
– Simulate the problems and provide suitable solution.
– Engage with Regional headquarters for technical matters.
– Interact with Regional headquarters, Sales team and countries for any specific product rework and market recovery plan.

New Product
– Align with internal stateholders on support structure.
– If there is any need, evaluate the new product to understand the specs and key features for proactive support. Hardware, Application.
– Upload drivers and updates to the company website

Online Information Sharing
– Update Customer Service intranet and internal Technical sites for Service kits, product information for Regional engineers and Service partner sharing.
– Maintain E learning system and conduct online training sessions.

Product Performance Report
– Prepare regular and special reports for the assigned products.
– Feedback to parts planning on the failure trend and abnormal cases to assist the parts stocking.

– Visiting customer locations for evaluation of the situation and performing any escalated repairs.

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– Diploma in Engineering with at least 2 year of relevant working experience on Large Format Printer and Scanner.
– Ability to analyse wide range of products hardware failures, repair and troubleshoot to component level.
– Knowledge of wide range of applications related to printing, Wired and wireless networking and product specific industry knowledge.
– Basic colour management skill.
– Experience as a technical trainer

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